Terms & Conditions

Terms & Conditions

Last updated: April 2025

Welcome to Ashcombe Quads and Activities. By accessing our website and/or booking an activity with us, you agree to the following terms and conditions. Please read them carefully.

1. Bookings & Payments

  • All bookings must be paid in full at the time of reservation unless otherwise agreed.

  • Prices are subject to change, but confirmed bookings will be honoured at the rate booked.

  • Group bookings may require a deposit and minimum participant numbers.

2. Cancellations & Refunds

  • If you wish to cancel your booking, a minimum of 7 days’ notice is required. Cancellations made with at least 7 days’ notice may be eligible for a full or partial refund.

  • If less than 7 days’ notice is given, you will lose your deposit and may not be eligible for a refund.

  • Bookings may be rescheduled to a different date and time as long as 7 days’ notice is provided. Rescheduling is subject to availability.

  • No-shows or late arrivals will not be refunded.

  • We reserve the right to cancel or reschedule activities due to adverse weather conditions or other safety concerns. In such cases, you will be offered a full refund or an alternative date.

3. Safety & Participation

  • All participants must attend a safety briefing and wear appropriate safety gear provided.

  • You must follow all instructions from staff at all times.

  • We reserve the right to remove any participant who is under the influence of alcohol or drugs, or who is acting in a way that endangers themselves or others.

  • Minimum age and height restrictions apply for certain activities.

  • Participation is at your own risk. A waiver form must be signed before taking part in any activity.

4. Weather Policy

  • We operate in most weather conditions. Rain makes it more fun!

  • Activities will only be cancelled in the event of extreme or unsafe weather, at our discretion.

5. Gift Vouchers

  • Vouchers are valid for 12 months from the date of purchase unless otherwise stated.

  • Non-refundable but transferable.

  • Must be presented at time of booking.

6. Website Use

  • All content on this website is owned by Ashcombe Quads and Activities.

  • You may not copy, reproduce, or use any content without written permission.

  • We do our best to ensure the accuracy of the information on this site, but we make no guarantees regarding availability, pricing, or descriptions.

7. Privacy

  • Your personal information is handled in line with our Privacy Policy.

  • We never share your details with third parties without your consent.

8. Contact

If you have any questions about these terms, please get in touch:

📧 enquiries@ashcombequads.com
📞 01626 864 315